SLA Agreement "IT Support Contract - SLA Agreement The client depends on IT equipment, software and services (together: ‘the IT system’) that are maintained and supported by the supplier. This IT support contract sets out how the IT supplier will provide maintenance and support services for the IT system. It describes for which items the supplier will provide support, what activities it will perform, and how the client can expect problems with the IT system to be handled." , technical support and maintenance for 24 months